How You Can Improve Room Service Performance

When room service was introduced to the public, this was viewed as one of the most convenient features of a hotel or any type of lodging. There are some people though who are reluctant to avail of such service because there are additional charges that are added to their expenditures. However, if you show your customers that you only provide quality room service, there is no doubt that they will avail of this every time they stay at your hotel. So how do you improve room service performance?

The best method of enhancing room service performance is to monitor this regularly. If you have the data that you need, you will know where you are lacking and where you should improve on. Luxury and full service hotels always have room service provided for the guests. Most women who travel alone appreciate this kind of hotel feature and for your company, this can drive increasing profits while attracting more clients. Hotel room service can also support higher daily rates for the rooms. Many misinterpret room service as food delivery but the former is not only for serving food to the guests. It aims to make the customers feel special and comfortable while staying at the hotel. This may include services like professional servers, setting the table and even sell desserts for the guests.

One of the main goals of providing room service is to be able to offer this as fast as possible. Guests do not like to wait for their food, staff member or for any kind of help they require. Thus, they should be attended to immediately. Otherwise, they will most likely not return to the hotel. Aside from the response time, there are also other things that you should monitor to improve room service performance. Some companies choose to measure all the aspects that might affect the efficiency of their room service, making them more effective. This is particularly because they are able to perform a complete hotel performance appraisal.

Room service is not only about giving food or serving towels and other things to the customers. This may also refer to dining room service. In this case, you should also keep track of the restaurant service specifically if you have a restraint within the building. Both dining and hotel room services should provide support for client calls 24/7. To cut down the response time made for housekeeping and kitchen, you might want to maintain a pantry or storeroom on each of the floors. The storage section should contain essentials such as fresh water, flowers, towels and others. This will allow the employees to quickly attend to the guests without having to rush to the main storage room for the requirements of the customers.

To make your room service performance more efficient, personnel should be professional particularly in answering phone calls. Check the name of the customer and clarify the things or orders that he or she needs. More than often, suggestive selling practices are utilized. It is also helpful to inform the client about the waiting time for the delivery.