Hotel managers have the heavy task of supervising the entire hotel which includes a great deal of activities including hotel administration, marketing, accounts, housekeeping, and management of food and beverage, catering and preservation and front office supervision. With all the tasks assigned to you, you will definitely need all the help you can get from your employees as well as the hotel management tools that you can find. Among those that can aid you here is the hotel management indicator. This is better known as the hotel KPI or the key performance indicator, which assists managers in determining which processes are doing well and which are not. Aside from that, this keeps track of the efficiency of the employees, the behavior of the customers and the productivity of the hospitality business.
The hotel business world is a competitive arena so you cannot afford to let your guard down. One day, your rivals might come up with an idea that will take your clients away from you. Thus, you should always put your best foot forward especially when making decisions. You cannot make the right choices if you do not have the information wherein you will be basing your judgments upon. This is why you need the hotel management indicator.
There are hundreds and thousands of manage hotel performance indicators that you can use as of today. Depending upon your goals, your main focus and your strategy, you should be able to narrow down the number of your hotel KPI into five or less. This way, it will be easier for you to monitor the health of your company through the use of the hotel management indicator. For instance, if your main goal is to measure the efficiency of your hotel revenue management scheme, you can utilize indicators such as the REVPAR (room revenue per available room), the total revenue per available room or TREVPAR, the total profit per customer, the gross operating profit for every available room, the REVPAM which is also known as the revenue acquired from conference and banqueting per available square meter and REVPASH that pertains to the revenue from the food and beverage for every available seat and hour.
Now if your main concern is the staff or the employment, there are a number of manage hotel performance indicators that you can exploit including the percentage of wage cost, the percentage of the total labor cost, the total labor hours and the sick days of leave taken by the employees. Another example is when you have an onsite restaurant. You can use hotel management indicator like the total sales for every customers, the number of customers per day, the seating efficiency, the basket analysis and even the strike rate.
The results that you have obtained upon monitoring the performance of your hotel through the use of the KPIs can be used to make smart decisions. You can also utilize them to improve your performance and avoid problems in the future because of early detection. Compete in this cutthroat hotel business world with the confidence that will aid you in vying for reputation and prominence.